A Transformative Biometric Solution for Royal Caribbean Cruises Ltd.
Today, we’re proud to announce that Tascent has been selected by Royal Caribbean Cruises Ltd. (RCL) to deliver an end-to-end biometric solution utilizing face recognition to streamline the check-in and boarding process for its travelers.
Following an intense, fast-paced development effort and set to go live immediately, the all-new solution will be first utilized with RCL’s groundbreaking Celebrity Edge ship, with the first departure to take place at the newly-opened Terminal 25 in Fort Lauderdale, Florida. To take advantage of Royal Caribbean’s new face recognition-enabled Expedited Arrivals process, passengers can register from the comfort of their own home and then breeze through check-in and boarding upon arrival at the terminal.
To deliver the solution, Tascent developed a fully-customized face recognition device that reflects RCL’s brand and vision and engages travelers with a welcoming, intuitive experience. Integrated with Tascent Enterprise Suite and RCL’s passenger systems, this enables seamless, “on-the-move” recognition of registered passengers as they arrive for their cruise. In combination, this capability will result in a streamlined, efficient process and personal welcome for travelers.
We’d like to take this opportunity to thank RCL, and especially its Excalibur team, for selecting Tascent to develop and deliver this truly unique solution. Their clear vision and commitment to customer-centric innovation made this breakthrough capability possible and sets the bar for biometrics-based customer experiences in travel, hospitality, and beyond.